Right of withdrawal/reflection period
You have the right to cancel your order up to 14 days after receipt without giving any reason. This period starts from the moment you, or a person designated by you other than the carrier, take physical possession of the product. To exercise your right to cancel the purchase, we request that you clearly inform us of this, e.g. via an explicit statement by letter or e-mail. Although you are not obliged to use the model dissolution form provided, you can use it if you wish.
Make sure you inform us of your decision to cancel the contract before the 14-day period expires. It is also possible to return the goods directly within the 14-day period, provided you enclose a clear statement demonstrating your decision to cancel.
We aim to refund the full purchase amount, including any shipping and payment costs, as soon as possible but no later than within 14 days after receiving the withdrawal notification. However, it may occur that we delay the refund until we have received the products or until you can prove that you have returned them.
Consequences of withdrawal:
If you decide to cancel the purchase, you will receive a refund of all payments made, including delivery costs (excluding any additional costs due to a non-standard delivery method). This refund will take place without undue delay and at the latest within 14 days after we have been informed of your decision. In case of a partial return, you will not receive the delivery costs back. The refund will be made via the same payment method you used for the original transaction, unless you have expressly indicated otherwise. No fees will be charged for this refund. We may delay the refund until we have received the goods or until you have proved that you have returned the goods, whichever comes first. Please return the goods without undue delay and in any case no later than 14 days from the day you exercised the right of withdrawal.
Return address:
24High afd. Retouren
Laan van s-gravenmade 40r
2495AJ The Hague
The Netherlands
Compliance with the return period is guaranteed if you return the items before the end of the 14-day period. You will bear the costs of the return shipment, unless otherwise agreed.
You bear responsibility for any loss of value of the products through their use beyond what is necessary to establish the nature, characteristics and functioning of the products.
Specific items such as bongs, pipes, and similar products cannot be returned once the seal is broken after delivery, due to health protection or hygiene reasons. The same applies to perishable goods such as magic truffles and grow kits; returns are not possible. If you are not satisfied with a perishable item, please contact our customer service for an appropriate solution.
